Enabling organisations to engage and connect with remote and indigenous communities through streamlined stakeholder management processes to deliver well planned and executed outcomes from within engaged community and stakeholder groups.
Communication and engagement are two extremely different components of human interaction, often mistaken as interchangeable, engagement is markedly different by virtue of it requiring participants to willingly listen and contribute in a meaningful way
“.t is wrong to demand that the individual subordinate himself to the collective, because it is by its most advanced individuals that the collective progresses and they can really advance if they are free. The individual is indeed the key of the evolutionary movement.””
Organisations find it difficult to have full and adequate representation of local communities. It is often assumed the mere act of communicating is enough to elicit ones’ desired outcome, however communication does not equate to impeccable commitments and therefore true engagement where both sides have spoken their piece, been understood and have a mutually beneficial and agreed outcome. Meaningful engagement is a game of give and take, one with ever changing boundaries, shifting goals and varied umpires.
Yum Yum & Delicious undertakes a briefing session with the client to ascertain the Context, Purpose, Quality, Quantity, Resources and Time (CPQQRT) of the task at hand. This opens the discussion and encourages clarifying questions. Yum Yum & Delicious then utilises a holistic engagement framework to ensure true, meaningful engagement that results in mutually beneficial and agreed outcomes. Yum Yum & Delicious does not confine its engagement methods by talking to those with only positive responses, instead we speak to as many stakeholders as possible to ascertain the complex situation with the hope of finding simplified solutions.
“Having the help of Adele and Cara to create a business plan has been an invaluable support for me as I begin my journey in business. They made the whole process easy and enjoyable and I feel so much more confident in what I need to do to achieve my goals. I would highly recommend Yum Yum & Delicious’s services for anyone looking to set up their business and look forward to working with them into the future”
Yum Yum & Delicious undertakes its’ holistic approach to community engagement in six key stages beginning with threshold questions such as; Who are you trying to engage? Why are you trying to engage? What are you trying to engage about? How are you going to engage the target group? When is the most appropriate time to engage? The threshold questions inform the tools we use to develop an engagement plan best suited to your organisation, the issue at hand and the relevant stakeholders.
- Clarifying the Objective;
- Research & Identification of potential stakeholders;
- Analysis & Prioritisation: Stakeholder Matrix, SWOT & NICE Analysis,
- Planning: risk identification & mitigation and control framework, communication plan;
- Engagement: implementation, communication, management
- Measure and Report: